Terms of Use

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with houseofhalos.com

These terms and conditions only apply to web site sales.

Pricing

All prices are in £ sterling and inclusive of VAT and packaging.  Delivery charges are additional to any address within the UK and EU. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order.

Foreign customers

Whilst this website is designed with UK customers in mind, we welcome enquiries from customers from other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional international delivery charges will apply to EU customers.

Payment

Customers may pay securely by PayPal with any major credit or debit card.

Product availability

Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by House of Halos to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours some variations will occur, especially in relation to our Ocean Collection as we cannot guarantee in finding the exact same colours of ocean plastic pollution during each beach clean up exercise.

Accepting orders and security

When you place an order, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.

When you receive your email confirmation, you will have an opportunity to check the details and correct any errors.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.

Delivery

Prices are not inclusive of delivery to mainland UK. We welcome enquiries from elsewhere, however, and ask that in these cases you contact us by email regarding international shipping costs to the EU.

Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. A premium Saturday AM (9:00 AM to noon) delivery is available, at an additional charge of £16 per delivery; if you require this service, it must be specified at the time of ordering. Evening and Sunday deliveries are not available.

We will inform you by email at least 48 hours prior to despatch of our expected delivery date. We regret that we are unable to specify exact delivery times within that date. All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, PLEASE refuse to accept the delivery.

Cancellations / Returns

Due to the amount of signed Charity contracts in place with our jewellery collections, House of Halos can only offer credit notes or an exchange to the value of your purchased item/s.

We are not liable for any return postage costs and returns are only accepted when you advise us of a returned “Track and Signed For Service” delivery number as proof of your return, which must occur within a 14 day period from our original delivery period to you.  Your product must be complete, unused and in “as new” condition (e. g, if you have opened the box to examine the product you must have done so without damaging, marking the product or jewellery box in any way). It should be returned with the original box, packing and accessories.  It will then be examined thoroughly and you will be advised if a credit note or exchange is then deemed acceptable.  In the situation where a product has been rejected by our quality assurance returns department, the product will be re-shipped back to the customer and any offer of credit or exchange will be void.  We have 29 years expertise and can easily identify accidental from

negligence.

 

Transit damage

All goods are examined in detail by House of Halos prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase shows obvious signs of transit damage upon delivery, PLEASE refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 24 hours of receipt.

Faulty goods

Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of 6 months from delivery. No warranty is made in respect of commercial rather than domestic use. If your goods develop a fault within 28 days of delivery, the goods may be returned for either a replacement or credit note. Replacement only is offered after 28 days and before 6 months. These promises do not apply to faults caused by accident, neglect or misuse.  We have 29 years expertise and can easily identify accidental damage to negligence.

Legal

Sales on this web site are governed by British law and you agree to submit any dispute to the non-exclusive jurisdiction of the British courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions only cover the House of Halos web site. All other web sites to which are listed within this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

Houseofhalos.com is a trading name of HouseofHalos

We do not guarantee that this web site will be compatible with all customers computers.

Copyright

House of Halos owns the copyright to all materials within this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.  House of Halos is proudly a member of “ACID Lawyers” (“Anti Copyright in Design”) whereby all House of Halos designs are Copyrighted and stored by ACID who act on our behalf within a 24 hour period for any designs that have been copied from our website.